Refund policy

Return, Exchange & Refund Policy

At SPAN Fashions, we want you to love every purchase you make. If something isn't quite right, we're here to make the return, exchange, or refund process as simple and hassle-free as possible.

Return & Exchange Eligibility

You may request a return or exchange within 7 days of receiving your order.

To be eligible, the product must:

  • Be unused, unworn, and unwashed.
  • Be in its original condition.
  • Have all original tags and labels attached.
  • Be returned in its original packaging, along with any accessories received.

Returns or exchanges will not be accepted if:

  • The original tags or labels have been removed.
  • The product has been worn, washed, altered, or damaged after delivery.
  • The item is a customized, personalized, or final sale product, unless it is defective or the wrong item was delivered.
  • The return request is made after 7 days from the date of delivery.

Please Note: Original shipping charges are non-refundable.

How to Return Your Order

Please pack the unused product securely in its original packaging and send it to the following address:

Span Apparels Pvt. Ltd.
Span House
Near Stadium Circle
Navrangpura
Ahmedabad – 380009
Gujarat, India

Customer Support: 6359000955

Once we receive your returned product, our quality team will inspect it. You will be notified of the status of your return after the inspection is completed.

Store Credit

If you choose Store Credit, it will be issued after your returned product successfully passes our quality inspection.

Store Credit:

  • Can be used for future purchases on our website.
  • Is issued only after the return has been approved.
  • Cannot be exchanged for cash.

Refund Policy

If you prefer a refund instead of Store Credit, you may request it while initiating your return.

After the returned product is received and approved through our quality inspection:

  • The refund will be processed via bank transfer.
  • A 4% deduction will be applied towards:
    • Payment gateway charges
    • COD handling charges (where applicable)
    • Shipping and logistics costs incurred by us

To process your refund, please provide your bank account details when submitting your refund request.

Damaged, Defective, or Incorrect Products

If you receive a product that is:

  • Damaged,
  • Defective, or
  • Different from the item you ordered,

please contact us within 48 hours of delivery by email and include:

  • Your Order Number
  • Clear photographs of the product
  • A brief description of the issue

After verification, we will arrange a free return pickup and, based on your preference, provide either:

  • A full refund, or
  • A free replacement.

Important Information

  • Return, exchange, or refund requests submitted after 7 days from the date of delivery will not be accepted.
  • Every returned product undergoes a quality inspection before approval.
  • Returns that do not meet our eligibility criteria may be rejected.
  • Refunds or Store Credit will only be issued after the product successfully passes the quality inspection.
  • SPAN Fashions reserves the right to refuse any return or exchange that does not comply with this policy.

Need Assistance?

If you have any questions or need help with your order, we're happy to assist you.

Email: carespanfashions@gmail.com

Customer Support: 1800 123 1979

Support Hours: Monday to Friday, 11:00 AM – 6:00 PM (IST)